Privacy Policy

1. Introduction

Turvi Global is an overseas education and immigration consultancy helping students and professionals pursue study and skilled migration opportunities abroad. We are committed to protecting the privacy of every visitor, client and prospective client who shares information with us, whether through our website, over the phone, via WhatsApp, or in person at our offices.

2. Information We Collect

We may collect the following categories of information:

• Personal identification information — name, date of birth, phone number, email address, postal address and government-issued identification details submitted through our consultation forms or in person.
• Academic and professional information — educational qualifications, transcripts, test scores (IELTS/PTE/TOEFL/GRE/GMAT), work experience and career objectives relevant to study and immigration pathways.
• Immigration and visa documentation — passport details, visa history and supporting documents provided in connection with our consultancy services.
• Technical information — IP address, browser type, device information and browsing behaviour collected automatically when you visit our website.
• Communication records — messages, call logs and enquiry details from our contact forms, WhatsApp and email correspondence.

3. How Information Is Used

We use the information we collect to:

• Provide personalized counseling on study abroad and immigration pathways;
• Assess eligibility for university admissions, scholarships and skilled migration programs;
• Prepare and submit applications to universities, embassies and immigration authorities on your behalf, where authorized;
• Respond to enquiries and provide customer support;
• Send relevant updates about your application, and — where you have consented — information about our services; and
• Improve our website, services and internal processes.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences and analyze website traffic. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

5. Third-Party Services

We may share your information with trusted third parties strictly for the purpose of delivering our services, including partner universities, education boards, visa and immigration authorities, test-preparation partners, and service providers who support our website hosting, analytics and communication tools (such as email and WhatsApp Business). These third parties are only provided the information necessary to perform their functions and are expected to handle it in accordance with applicable data protection standards. We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration or destruction. Access to sensitive documents such as passports and academic records is restricted to authorized personnel involved in processing your application. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. User Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information, subject to legal or contractual retention requirements;
• Withdraw consent to marketing communications at any time; and
• Object to certain uses of your information.

To exercise any of these rights, please contact us using the details below.